Shipping & Payment

1. Shipping Overview

NorthwardGlow proudly serves customers across North America (United States, Canada) and South America. We operate strategically located warehouses in the US and Canada to ensure fast, reliable delivery. All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.

2. Shipping Rates & Delivery Time

Delivery estimates are calculated from the shipment date, not the order date. During peak seasons (Black Friday, holidays) slight delays may occur; we will notify you.

3. Order Processing & Tracking

• After placing your order, you’ll receive an order confirmation email within minutes.
• Once your package is shipped, we send a shipping confirmation with tracking number and carrier link.
• You can track your order directly on our website under “My Account” or using the link provided.
• If your tracking status hasn’t updated for more than 5 business days, please contact us at [email protected].

4. Lost, Damaged, or Stolen Packages

We take great care in packaging your items. However, if your order arrives damaged, please take photos of the damaged box and items within 48 hours of delivery and send them to [email protected]. We will arrange a replacement or refund promptly.

• Lost packages: If the carrier marks your package as delivered but you haven’t received it, please check with neighbors and local post office. After 3 business days, contact us to start an investigation. We will re-ship or refund after carrier confirms loss.
• Stolen packages: We recommend using a secure delivery address. NorthwardGlow is not responsible for theft after confirmed delivery, but we will assist with any available insurance claims if applicable.

5. Payment Methods

We accept a wide range of secure payment options to serve our North & South American customers. All transactions are encrypted and PCI compliant. Your financial data is never stored on our servers.

Additional Local Options

• Cryptocurrency: Bitcoin, Ethereum, USDC (via Coinbase Commerce) – available at checkout for eligible regions.
• Installment plans: Klarna, Afterpay (US/CA) and Mercado Crédito (Brazil, Argentina, Mexico) – subject to approval.
• Local bank transfers (PIX for Brazil, SPEI for Mexico) – contact support for instructions.

6. Currency & Pricing

All prices on northwardglow.com are displayed in USD ($). However, depending on your location, you may see an approximate conversion in your local currency (CAD, BRL, MXN, ARS, etc.) for convenience. The final charge will be in USD at the exchange rate determined by your payment provider. We do not charge any additional foreign transaction fees.

For customers in Brazil, Argentina, and Chile, we offer dynamic currency conversion options at checkout. Any taxes (VAT, IVA, ICMS) are calculated based on destination regulations and will be clearly shown before payment.

7. Billing & Security

• Our payment gateway uses TLS 1.3 encryption and PCI DSS Level 1 certification.
• To prevent fraud, we may require additional verification for large orders or mismatched billing/shipping addresses. You will be contacted via email.
• An invoice with VAT breakdown (if applicable) is sent automatically after purchase.

8. Taxes, Duties & Customs

• United States: Sales tax is collected in states where we have nexus (e.g., CA, TX, NY) and is calculated at checkout.
• Canada: GST/HST may apply. No additional duties for most products under CAD$150 (de minimis).
• South America: Import duties, VAT (e.g., Brazil’s ICMS, Argentina’s PAIS tax) are determined by local customs. The buyer is responsible for these charges. We recommend checking with your local customs office before ordering. Some orders may qualify for our Duty Paid option (select carriers).

If you refuse to pay customs duties and the package is returned to us, we will deduct the original shipping costs and any return fees from your refund.

9. Shipping & Payment Support

For any shipping or payment related inquiries, our customer service team is ready to help:

We strive to make your shopping experience seamless from click to delivery. If any issue arises, we will work with you to find a fair solution.