Contact Us
We’re here to support customers across North & South America — reach out via any channel below.
Working Hours
09:00 – 18:00 (Monday – Friday)
Time Zone: Beijing / Shanghai (CST/UTC+8)
Typical Response Time: Within 12 hours on business days for standard inquiries.
(Weekend messages replied next business day)
(Weekend messages replied next business day)
Fulfillment & Return Warehouses
China Office
2618N 13-302 XSJ RD, SJ, Shanghai, China
Sourcing & Quality Control Center
Sourcing & Quality Control Center
Business hours: 09:00–18:00 (Local time)
Note: For cross-border logistics coordination, please contact our main support email.
US Fulfillment Hub (KY)
2125 Gateway Blvd, Hebron, KY 41048, USA
Recipient: Online Seller C/O 3rd Pty Warehouse
Recipient: Online Seller C/O 3rd Pty Warehouse
Tel: +1-859-485-0550 ext.5601
Receiving hours: Mon–Fri 7:00 – 15:30 (Eastern Time)
Authorized returns / wholesale inquiries must include RMA number. Please contact customer service before sending any returns.